Youth Support Worker

Positions Available: 6 Vacancy Status: Existing vacancy Closing Date: Open Until Filled AI Disclosure: Artificial intelligence is used in our hiring process for administrative assistance during the interview stage (notetaking only). Our screening, assessment, and selection processes remain entirely human-led. Work Schedule: Successful candidates will be expected to accept shifts at both the Transitional Home and the Youth Centre, including program-specific assignments and general relief coverage, based on operational needs. Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support. This position will support the Transitional Home. Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together. About the Role As a Youth Support Worker, you will be responsible for: Welcome and support youth in a safe, inclusive, and trauma-informed environment. Provide front desk, housing, and general program support while maintaining clean, safe, and organized spaces. Support program delivery, including set-up, take-down, preparing materials and supplies, engaging participants, and assisting with program-related paperwork. Coordinate access to basic needs and connect youth with appropriate internal and external resources. Provide administrative support, including documentation, photocopying, scanning, and recordkeeping. Respond to immediate needs and provide crisis intervention using trauma-informed de-escalation techniques. Maintain accurate documentation, including shift notes, incidents, safety plans, and communicating effectively during staff handovers. Ensure continuity of care, access to essential services, and a safe, supportive environment during evening, overnight weekend, public holiday, and other assigned shifts. Ability to frequently lift and carry objects and equipment weighing up to 40 lbs. Perform other related duties as required to support evolving operational needs. Required Credentials Post-secondary education in social services (or equivalent experience). Experience working with youth and/or in mental health, addictions, or residential settings. Current CPR/First-Aid training is required (or to be obtained upon being hired). Training in CPI, ASIST, and/or UMAB is an asset. Why Work with Us? A welcoming, inclusive environment where your voice matters. The opportunity to make a lasting impact on the lives of 2SLGBTQIA+ youth. Growth opportunities in a mission-driven organization. Engage in work that is challenging, meaningful, and aligned with your values. What We Need Legal eligibility to work in Canada. Satisfactory Vulnerable Sector Police Check clearance. Reside in Ontario. Must be available to work a flexible schedule, including weekdays, evenings, weekends, overnights, and holidays as required. Important Note If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoid potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process. How to Apply To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected for an interview. Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team. Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation. Apply and help us create brighter futures for 2SLGBTQIA+ youth. We can’t wait to hear from you!

Provide safe, inclusive, and trauma-informed support to 2SLGBTQIA+ youth within a transitional home and youth centre. Responsibilities include program delivery, crisis intervention, administrative recordkeeping, and connecting youth to essential resources.

Requires post-secondary education in social services or equivalent experience, along with a valid Vulnerable Sector Police Check. Candidates must have experience working with youth in mental health or residential settings and be available for a flexible shift schedule.

Identified from the job description. Confirm important requirements above.

• Trauma-Informed Care
• Crisis Intervention
• De-escalation Techniques
• Case Documentation
• Program Support
• Resource Coordination
• Mental Health Support
• Administrative Support
• CPR/First-Aid
• Intersectional Approach
• Anti-Oppressive Practice
• Youth Engagement

Minimum education

Trade certificate

Minimum experience

0+ years