Customer Services Assistant 1

Job summary

The Customer Services Assistant 1 provides exceptional customer service and performs essential duties to ensure efficient library operations. They work under the direction of library supervisors to assist patrons and maintain library services.

Job details

Date closed: October 3, 2026 Job Type: Temporary Affiliation: CUPE Location: City of Langley Library Weekly Hours: 32.5 Schedule: Sun 12:30 pm to 5:00 pm; Mon 12:30 pm to 8 pm; Tues 12:30 pm to 8:00 pm; Wed 8:30 am to 4:00 pm; Sat 9:30 am to 5 pm Job Start Date: October 18, 2026 Job End Date: March 28, 2026 Pay Grade: 5 Min Wage: 33.95 hourly Max Wage: 34.75 hourly THE POSITION: Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations. HERE IS WHAT YOU CAN BRING: Demonstrated proficiency in customer service skills. Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives. Ability to adapt quickly to changing situations and think on your feet. A broad interest in a variety of genres/authors. Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems. Demonstrated proficiency and interest in using a variety of related digital devices. Ability to work independently and as part of a team. Strong interpersonal, oral and written communication skills. Ability to perform tasks with a high degree of accuracy and attention to detail. Accurate keyboarding skills of 30 wpm. Physical ability to perform the duties of the position. Aptitude and ability to perform basic troubleshooting of software and hardware. POSITION REQUIREMENTS: Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs: UFV: two out of three of the following: LIBT 100: Introduction to Libraries LIBT 140: Library Public Services LIBT 145: Online Searching Or alternately, Langara: two out of three of the following: LIBR 1120: Philosophy and Functions LIBR 2416: Reference Resources and Services LIBR 1111: Online Search and Information Handling Up to six months work related and on the job experience. Criminal Record check is required. Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.

What you’ll do

The Customer Services Assistant 1 provides exceptional customer service and performs essential duties to ensure efficient library operations. They work under the direction of library supervisors to assist patrons and maintain library services.

Requirements

Candidates must have completed specific library technician courses from recognized institutions and possess up to six months of relevant work experience. A criminal record check is required for this position.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem-solving
• Computer literacy
• Database searching
• Library systems
• Digital devices
• Interpersonal skills
• Oral communication
• Written communication
• Keyboarding
• Software troubleshooting
• Hardware troubleshooting
• Attention to detail
• Teamwork
• Workplace Inclusivity
• Customer Service
• Communication
• Word Processing
• Information Processing
• Problem Solving
• Operations
• Public Service
• Troubleshooting (Problem Solving)
• Detail Oriented

Job areas

• Customer Service & Support
• Education
• Government & Public Sector
• Customer Service Assistant
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives