Coordinator, Planning and Systems Development

Job summary

The Coordinator leads, plans, and implements system-wide process improvement initiatives in collaboration with clinical and operational leadership. They are responsible for monitoring project budgets, evaluating service models, and ensuring effective communication among stakeholders to improve patient care outcomes.

Job details

Salary The salary range for this position is CAD $46.37 - $66.66 / hour Job Summary Are you a strategic healthcare professional who thrives on leading change and improving systems that impact patient care? Fraser Health is seeking a Coordinator, Planning & Systems Development to lead complex initiatives that drive innovation, quality improvement, and service transformation across our health system. In this dynamic role, you'll partner with clinical leaders, physicians, operational teams, and community stakeholders to design, implement, and evaluate initiatives that improve care delivery and patient outcomes. From project leadership and system design to stakeholder engagement and performance monitoring, you'll play a key role in shaping the future of healthcare services. Why join us? Lead high-impact projects that improve healthcare delivery across Fraser Health Collaborate with senior leaders, physicians, and multidisciplinary teams Drive system-wide process improvements and innovation Influence strategic planning, resource allocation, and service redesign Make a meaningful difference in the lives of patients, families, and communities Join Fraser Health and help build the future of patient-centered care. #LI-DNI Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Coordinator, Planning and Systems Development, working closely with designated areas, clinical leadership and management teams, as well as internal and external stakeholders, is responsible for leading, planning, designing, implementing, maintaining and evaluating assigned initiatives that will facilitate system-wide process improvement. Responsibilities Coordinates the evidence-based planning and design of the assigned initiatives. Determines, develops and evaluates processes, guidelines and pathways for initiatives related to the assigned area(s) that ensure high quality patient care, in collaboration with clinical leadership, medical/physician leadership (as required) and other clinical areas as required. Leads the implementation, monitoring and evaluation of initiative activities, ensuring adherence to systems, practices, policies and timelines. Monitors and provides input into budget and resource allocation for assigned initiatives, ensuring their efficient utilization within the defined objectives, plans and budgets. Leads teams to achieve deliverables and meets with key internal and external stakeholders to ensure effective communication at all critical stages of initiatives. Develops and maintains appropriate documentation including action and decision logs. Prepares reports, graphs, tables, briefing notes, presentations, issue papers and makes recommendations based on the data. Liaises with organizations, agencies and the communities to identify and document deliverables including issue discussion and resolution, in support of efficient and effective execution of the initiative. Liaises with appropriate stakeholders to ensure that the coordination of information is maintained; prepares reports and planning documents. Monitors progress and takes corrective action to ensure that initiative reporting requirements are met. Provides education about projects to individuals, groups, organizations and communities as it pertains to successfully completing deliverables. Works with Communications to develop and implement communication strategies among stakeholders. Assists clinical/physician/designated leadership as appropriate and medicine with integrating and coordinating resource planning, including budgeting, human resources, quality improvement, program standards and guidelines, and patient flow and access. Leads in the development of systems and reports that compile information from multiple sources; researches and analyses issues and trends in order to identify data/information required for monitoring budgets, quality and key performance indicators. Partners with Directors, Clinical Nurse Specialists, Managers, and Physicians, and external agencies/contacts in designing and implementing change processes and assists in the re-engineering process required for transition from existing service models to new models. Qualifications Education and Experience Bachelor's degree in a health related field. Five (5) years recent, related health care experience including two (2) years experience in a coordinating/project management and systems development role within a complex health system, or an equivalent combination of education, training or experience. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Extensive knowledge of the health care system as it pertains to care and service delivery and the interdependence with other clinical programs/services. Ability to lead, plan, implement and manage large complex clinical initiatives including financial analysis and project planning and management methodologies. Ability to lead and manage responsively in an environment of constant change and redefinition, including the ability to re-direct and mobilize teams accordingly. Ability to facilitate discussion and negotiate with various stakeholders. Working knowledge of applicable regulations, legislation and collective agreements. Ability to operate a standard PC and effectively utilize a variety of software applications to support the initiative management activities. Physical ability to carry out the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor Protect yourself from recruitment and employment scams. We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process. Learn more >

What you’ll do

The Coordinator leads, plans, and implements system-wide process improvement initiatives in collaboration with clinical and operational leadership. They are responsible for monitoring project budgets, evaluating service models, and ensuring effective communication among stakeholders to improve patient care outcomes.

Requirements

Candidates must hold a bachelor's degree in a health-related field and possess at least five years of recent healthcare experience. This includes a minimum of two years in a coordinating, project management, or systems development role within a complex health system.

Listed skills

• Change Management · Preferred
• Budgeting · Preferred
• Data analysis · Preferred
• Quality Improvement · Preferred
• Project management · Preferred
• Performance Monitoring · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• Systems development
• Strategic planning
• Process improvement
• Stakeholder engagement
• Healthcare administration
• Data analysis
• Budgeting
• Resource allocation
• Change management
• Performance monitoring
• Clinical leadership
• Report writing
• Communication strategies
• Quality improvement
• Process Improvement
• Presentations
• Communication
• Key Performance Indicators (KPIs)
• Planning
• Management
• Timelines
• Coordinating
• Influencing Skills
• Influencing Without Authority
• Leadership
• Innovation
• Courage
• Stakeholder Engagement
• Strategic Planning
• Effective Communication
• Change Leadership
• Financial Analysis
• Quality Improvement
• Resource Allocation
• Project Coordination
• Discussion Facilitation
• Project Planning
• Systems Development
• Resource Planning
• Systems Design
• Healthcare Industry Knowledge
• Patient-Centered Care
• Healthcare Services
• Service Models
• Patient Flow
• Communication Strategies
• Clinical Leadership
• Reengineering
• Program Standards

Job areas

• Healthcare
• Management & Leadership
• Consulting
• Administrative
• Systems Development Coordinator
• Healthcare Project Manager
• Business Services and Administration Managers Not Elsewhere Classified
• Project Management Specialists