Payments & Collections Manager

Job summary

The Payments & Collections Manager leads a team in payment processing, collections, and dispute resolution to ensure operational excellence and a seamless customer experience. This role optimizes processes, manages budgets and vendor performance, and collaborates across the organization to deliver customer-centric solutions.

Job details

Branch: GasAffiliation: Management & ExemptEmployment Status: Full-Time TemporaryExpected Hiring Range: $52.62 to $61.85 HourlyShort-term Incentive Eligible: NoWorkplace Flexibility: Yes Temp Duration: 18 monthsPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.Position Overview The Payments & Collections Manager leads a team responsible for payment processing, collections, and dispute resolution, ensuring operational excellence and a seamless customer experience. This role drives continuous improvement by implementing best practices, optimizing processes, and championing initiatives that enhance outcomes for both customers and employees. As a trusted leader and customer advocate, the Manager collaborates across the organization to deliver customer-centric solutions that reflect the company's values of safety, collaboration, respect, and innovation.In this role, you will: Provide leadership, coaching, performance management, workforce planning, and ongoing support to management and unionized staff to meet operational and customer service objectives. Optimize processes, implement best practices and technologies, strengthen cross-functional partnerships, and effectively manage escalated customer concerns to enhance service quality and satisfaction. Oversee daily payment processing, collections, and accounts receivable activities to ensure accurate billing, strong cash flow, achievement of service levels, and minimization of bad debt. Manage receivables, budgets, vendor performance, audits, and internal controls while resolving complex payment and collection issues to protect revenue and ensure regulatory compliance. What it takes: Bachelor’s degree in business, accounting, finance or related field from an accredited post-secondary institution, plus 5 years’ recent, related experience working in a leadership capacity or an equivalent combination of education, training and experience. Valid BC Driver’s License. In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs. Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community. To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information. FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles. #LI-Hybrid

What you’ll do

The Payments & Collections Manager leads a team in payment processing, collections, and dispute resolution to ensure operational excellence and a seamless customer experience. This role optimizes processes, manages budgets and vendor performance, and collaborates across the organization to deliver customer-centric solutions.

Requirements

Candidates must possess a Bachelor’s degree in business, accounting, finance, or a related field, along with at least 5 years of recent leadership experience. A valid BC Driver’s License is also required for this position.

Benefits

• Competitive salary • Benefits package • Career development • Volunteer opportunities

Listed skills

• Collections · Preferred
• Process Optimization · Preferred
• Customer service · Preferred
• Budgeting · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Accounts receivable · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Payment processing
• Collections
• Dispute resolution
• Performance management
• Workforce planning
• Accounts receivable
• Budgeting
• Vendor management
• Auditing
• Internal controls
• Regulatory compliance
• Customer service
• Process optimization
• Strategic planning

Job areas

• Management & Leadership
• Finance & Accounting
• Energy
• Customer Service & Support
• Administrative