Host - Waldhaus

Job summary

The Host is responsible for managing guest arrivals, seating, and reservations to ensure an exceptional dining experience. Duties include coordinating between front and back-of-house staff and maintaining dining room standards.

Job details

Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description Ready to be the face of exceptional dining experiences in the heart of Banff's breathtaking beauty? Step into the role of Host and ensure guests have an unforgettable dining experience. Starting Rate: $18.70 per hour We recognize tenure through our compensation. Hourly rates increase yearly, up to three years. At three years the pay rate for this role would be $20.29 Job Duties Include Complete Daily Operations (i.e. opening and closing duties, daily cleaning, dining room preparation, moving and arranging tables and chairs, reservation bookings, confirmations and cancellations, coordinating FOH and BOH with regards to services, guests, allergies, VIPs, etc.) Meet, greet and seat guests and maintain daily floor plans to suit forecasted guest and staffing levels Handle guest requests and complaints in a professional and polite manner Perform call backs to guests and update reservations information in Open Table Assign tables and control flow of service at the door with reservations and walk-in guests Follow LQA and Forbes standards Maintaining an extensive knowledge of menu items, beverage offerings and restaurant operations Assist servers and food porters as needed (setting up tables, side duties, etc.) All other duties as assigned Qualifications Your Skills & Qualifications: Must have Pro-Serve Certification Previous food and beverage experience required Previous Open Table or similar reservation system experience an asset Must be able to carry and serve 3 plates at one time Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 40+lbs and be able to be on your feet for 8 hours or more Additional Information Job Perks & Benefits Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

What you’ll do

The Host is responsible for managing guest arrivals, seating, and reservations to ensure an exceptional dining experience. Duties include coordinating between front and back-of-house staff and maintaining dining room standards.

Requirements

Candidates must have Pro-Serve Certification and previous food and beverage experience. Physical ability to lift 40+ lbs and flexibility to work various shifts including weekends and holidays are required.

Benefits

• Subsidized staff accommodation • One complimentary meal per shift • Employee travel program • Discounts on room rates and food & beverage at Fairmont & Accor properties • Mountain Explorer Travel Program • Discounts at resort Food & Beverage Outlets, Fitness Centre, Spa and Golf Courses

Listed skills

• Customer service · Preferred
• Guest Relations · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Relations
• Reservation Management
• Open Table
• Floor Plan Management
• Customer Service
• Menu Knowledge
• Dining Room Operations
• LQA Standards
• Forbes Standards
• Conflict Resolution

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support