Gates Team - Battersea Fireworks (Saturday 7th November - Sunday 8th November 2026)

Job summary

The Gates Team is responsible for welcoming visitors, scanning tickets, and providing directions to ensure a smooth entry experience. They also assist with crowd management and provide customer support to ensure event safety and satisfaction.

Job details

About: We’re looking for energetic, confident, and enthusiastic team members to be part of one of London’s most exciting events of the year - Battersea Park Fireworks! As an annual highlight in London’s events calendar, Battersea Park Fireworks attracts thousands of visitors for an unforgettable evening of spectacular fireworks, incredible atmosphere, and Bonfire Night celebrations. Renowned as one of the UK’s most impressive fireworks displays, it’s an event you won’t want to miss. More information available here: https://www.batterseaparkfireworks.com/ Roles and Responsibilities: Gates Team As a member of our Gates Team, you’ll be the friendly face that welcomes thousands of visitors as they arrive at Battersea Park Fireworks! You’ll play a key role in setting the tone for an incredible evening, ensuring every guest feels welcomed, informed, and ready to enjoy the celebrations. Your role will include scanning tickets, directing attendees, answering questions, and providing helpful information to ensure a smooth and seamless entry experience. With your energy, confidence, and friendly approach, you’ll help create a positive first impression and play an essential part in making the event safe, organised, and memorable for everyone. Typical duties may include: Ticket scanning - ensuring tickets are scanned correctly and supporting guests with any technical issues, ensuring a quick and seamless entry experience. Guest welcome & way-finding - greeting attendees with warmth, offering clear directions, and helping everyone find their way into the event. Customer service - answering questions about the event, facilities, and transport with confidence, clarity, and a friendly attitude. Crowd support & safety - supporting the safe and steady movement of attendees through the gates while helping to maintain a welcoming environment. Queue management - keeping queues organised and flowing smoothly, ensuring guests enjoy an efficient and positive arrival. Problem-solving - identifying and reporting issues early, assisting visitors who need extra support, and staying calm and solution-focused in a busy environment. Teamwork - working closely with Supervisors, Managers and fellow team members to deliver a consistent, professional, and high-quality visitor experience. Visitor experience - going the extra mile to ensure every guest feels welcomed and supported. Whether it’s answering a quick question, offering a helping hand, or simply greeting someone with a smile, your friendly presence will help make their evening special. Requirements Skills and Experience: Previous gates / ticket scanning or similar experience is desirable You must have brilliant customer service skills Enthusiastic, polite and super confident A loud voice will be handy Candidate requirements: You must be a UK resident or have the right to work in the UK You must be able to provide at least two references from previous employers

What you’ll do

The Gates Team is responsible for welcoming visitors, scanning tickets, and providing directions to ensure a smooth entry experience. They also assist with crowd management and provide customer support to ensure event safety and satisfaction.

Requirements

Candidates should have excellent customer service skills and be energetic, polite, and confident. Applicants must be UK residents or have the right to work in the UK and provide two professional references.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Ticket scanning
• Communication
• Crowd management
• Problem-solving
• Teamwork
• Way-finding
• Public relations
• Energetic
• Technical Issues
• Customer Service
• Problem Solving
• Queue Management
• Enthusiasm
• Solutions Focused

Job areas

• Customer Service & Support
• Hospitality
• Security & Safety
• 7th/8th Grade Teacher
• Greeter
• Cashiers and Ticket Clerks
• Cashiers