Bilingual Client Service Coordinator

Electronic Products Recycling Association (EPRA) is a recognized, industry-led, not-for- profit organization that operates regulated recycling programs across Canada. We provide environmental compliance programs for manufacturers, distributors, retailers and other suppliers of electronics and represent the largest network of qualified processors and drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected, recycled and handled in a safe, secure and environmentally-sound manner. We currently have an opening for a Bilingual Client Service Coordinator based out of our Mississauga head office located at 5750 Explorer Drive. This is a six-month contract position that could become permanent for the right person. Role Overview: Reporting to the department supervisor, the Bilingual Client Services Coordinator is a key member of our Steward Services team and is responsible for facilitating the jurisdictional compliance requirements of our Stewards (clients) that addresses the electronic recycling needs of consumers and businesses across Canada. Key Responsibilities: • Understand the applicable Canadian (EPR/IPR) recycling regulations • Educate clients on regulations and steps required to maintain program compliance • Account management ensuring remittances are made • Outreach and follow-up on report documentation • Assist with invoicing questions and concerns • Audit control ensuring documents match and balance • Identify and resolve issues with service providers • Execute other ad hoc projects upon request Ideal Candidate: • Experience in customer service or in administrative service, in a contact centre or similar office environment • Strong knowledge of Microsoft Office • Highly organized, analytical and detail-oriented • Computer savvy, current on new technology and quick to learn new systems • Comfortable and effective dealing with our clients and the public over the phone • Excellent written and documentation skills • Self-motivated and disciplined to work without direct supervision • Team player, who functions well within a team environment • Able to multi-task in a fast paced and dynamic setting • Basic understanding of accounting principles/finance background is a strong asset • Experience in the fields of environmental compliance/stewardship and/or regulations and permits are an asset • Fluency in French at a professional level is a MUST • Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga Head Office Remuneration Vacation time Flexible, hybrid work arrangements Reimbursement of travel expenses - if applicable Professional development opportunities You will be part of a small and positive team that works in the increasingly important recycling industry to ensure environmental protection. EPRA is committed to providing an inclusive, equitable and accessible environment. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process. In addition, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. However, all final hiring decision are made by our recruitment team. Website: http://www.epra.ca

The Bilingual Client Service Coordinator facilitates jurisdictional compliance requirements for stewards and educates clients on recycling regulations. They are also responsible for account management, processing remittances, and resolving issues with service providers.

The ideal candidate must be fluent in French and possess experience in customer service or administrative roles within a contact center environment. Strong organizational skills, proficiency in Microsoft Office, and the ability to work rotating shifts are required.

• Vacation time • Flexible, hybrid work arrangements • Reimbursement of travel expenses • Professional development opportunities

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative service
• Microsoft Office
• Analytical skills
• Detail-oriented
• Communication
• Documentation
• Self-motivated
• Teamwork
• Multi-tasking
• Accounting principles
• Environmental compliance
• French fluency
• Problem solving
• Time management
• Self-Motivation
• Account Management
• Accounting
• Auditing
• Multilingualism
• Call Center Experience
• Customer Service
• Client Services
• Environmental Compliance
• Finance
• French Language
• Invoicing
• Multitasking
• Operating Expense
• Remittance
• Detail Oriented

• Customer Service & Support
• Environmental & Sustainability
• Administrative
• Finance & Accounting
• Bilingual Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week