Job summary

Job Title - IAM Operations Lead Type - Contract Location - Remote About the Role The Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Responsibilities Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification Ensure…

Job details

Job Title - IAM Operations Lead Type - Contract Location - Remote About the Role The Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Responsibilities Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements Lead operational governance, audits, and compliance reporting aligned to Client requirements Prepare and present weekly/monthly service reports and lead customer service review meetings Act as the escalation point for critical IAM incidents and operational risks Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) Build, manage, and mentor a high performance IAM operations team (onshore/offshore) Qualifications 8+ years in IAM / Security operations with customer facing delivery experience Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) Proven experience in operations governance, KPI tracking, and stakeholder management Required Skills IAM, PAM technologies and ITIL process Preferred Skills 5-6 years of IAM Cybersecurity operations lead “We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”

What you’ll do

The IAM Operations Lead is responsible for the day-to-day administration and governance of the organization's identity security infrastructure. They ensure compliance with SLAs and KPIs while leading operational governance and audits.

Requirements

Candidates should have over 8 years of experience in IAM and security operations, with a strong understanding of IAM concepts. Proven experience in operations governance and stakeholder management is also required.

Listed skills

KPI · Preferred
Customer service · Preferred
Organization · Preferred
Client · Preferred
Compliance · Preferred
management · Preferred
Process · Preferred
Time · Preferred
maintenance · Preferred
discipline · Preferred
Customer · Preferred
Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

IAM
PAM Technologies
ITIL Process
Access Provisioning
De Provisioning
Modifications
Recertification
Operations Governance
KPI Tracking
Stakeholder Management
Incident Management
Service Requests
Problem Management
Change Management
Identity Security Infrastructure