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- Employment type
- Temporary
- Experience level
- Mid-level · 2+ years
- Minimum education
- Bachelor’s degree
- Posting language
- English
- Working hours
- 21 hours per week
Job summary
The Mental Health Specialist will act as a clinical first point of contact to assess member needs and connect them with appropriate mental health professionals. They will conduct brief consultations, document clinical notes, and collaborate with a multidisciplinary team to improve the triage experience.
Job details
Your role as Mental Health Specialist Dispatch, Temporary Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary, 6-month contract to take part in our mission to help people improve their wellbeing. Reporting to Sarine Moumdjian, Senior Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be. What you'll be doing Assessing the mental health needs and requests of our members on the platform Providing information about Dialogue's team of mental health professionals and communicating the triage decisions Setting expectations for our members' care journeys and creating a delightful intake experience Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes Documenting clinical notes, impressions and outcomes on the electronic medical record database We'd love to hear from you if you have Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.) 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations Availability to work a minimum of 21 hours per week, including days, evenings, and weekends Desire to work in an environment that encourages autonomy, professionalism and versatility Experience working with a multidisciplinary team (an asset)
What you’ll do
The Mental Health Specialist will act as a clinical first point of contact to assess member needs and connect them with appropriate mental health professionals. They will conduct brief consultations, document clinical notes, and collaborate with a multidisciplinary team to improve the triage experience.
Requirements
Candidates must hold a Bachelor's degree in a mental health or social services field and possess at least 2 years of direct experience. The role requires the ability to remain calm and empathetic while managing stressful situations and availability for flexible scheduling.
Listed skills
- crisis intervention · Preferred
- case management · Preferred
- Communication · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Mental health assessment
- Clinical triage
- Crisis intervention
- Psychosocial support
- Electronic medical records
- Case management
- Communication
- Empathy
- Multidisciplinary collaboration
- Video consultation
- Phone consultation
- Clinical documentation
- Professionalism
- Compassion
- Mental Health
- Social Work
- Community Mental Health Services
- Psychology
- Triage
Job areas
- Healthcare
- Social Services
- Customer Service & Support
- Dispatch Specialist
- Dispatcher
- Telephone Switchboard Operators
- Dispatchers, Except Police, Fire, and Ambulance