Library Services Associate

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good. CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of nearly 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s preeminent small university. CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect. Reporting to the Director, Library, the Library Services Associate works collaboratively with the library staff, instructors, and the Director, Library to help with organizing and maintaining course reserves, collection maintenance, interlibrary loans, and special projects. In addition, the incumbent provides frontline circulation and basic research assistance to students, instructors, and staff, as well as promoting library resources. Responsibilities Technical services: Use OCLC WorldShare as CUE’s library services platform. Communicates with instructors about course reserves; retrieves, catalogues, processes, and removes reserves items. Discards library items identified by librarians. Provides project support as needed, such as, checking holdings, selection of new items (under direction of liaison librarians), database link support, and collection maintenance. Shelving, shelf reading, and other collection maintenance as needed. Library Services Circulates, renews, and places holds on library items at the Service Desk. Creates user accounts and issues library cards. Refers fines and lost book charge appeals to the Borrow Services Coordinator. Explains library policies to borrowers. Answers basic research and directional questions in person, by phone, and on chat; refers complex questions to Information Services staff. Opens or closes the library building on an “as-needed” basis. Reviews WorldShare holds reports and processes pull lists and bins as needed. Assists Borrower Services Coordinator with processing interlibrary loan requests from CUE users and other libraries. Communication, Content Creation, Events, And Other Tasks Organizes exhibits in the library as required. Creates physical and online book displays for the library and other campus departments. Liaises with organizers of events held in the library. Coordinates or assists in events and activities organized by the library or by other departments in the institution (i.e. President’s Office, Office of Research and Innovation, etc.). Seek learning opportunities, mentorship, and professional development that enhances their efficacy in the role. Other duties, relevant to the position, shall be assigned as required. Requirements Current enrolment in a Master of Library and Information Studies (MLIS) program or a Library and Information Technology (LIT) program is considered an asset. Strong customer service; prior experience in a customer-facing role is highly valued Ability to pass a clear criminal record check is required. Shift times vary between 8:00 AM and 7:00 PM Monday – Thursday, 8:00 AM and 6:00 PM Friday, and 11:00 AM and 5:00 PM on Saturday with occasional hours on Sundays during final exams. The average expected hours of the role is about 15 – 20 hours per week. This is a temporary role with an expected contract end date of April 30, 2027. Closing Date: Application review will commence immediately and continue until the position is filled. Please direct all questions and inquiries to Human Resources at Concordia University of Edmonton [email protected]. Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.

The Library Services Associate manages technical services including cataloguing, course reserves, and collection maintenance. They also provide frontline circulation support and basic research assistance to students and staff.

Current enrollment in an MLIS or LIT program is considered an asset, along with strong customer service experience. A clear criminal record check is required for employment.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• OCLC WorldShare
• Cataloguing
• Collection Maintenance
• Interlibrary Loans
• Research Assistance
• Circulation Management
• Content Creation
• Event Coordination
• Database Link Support

• Education
• Administrative
• Customer Service & Support

Minimum education

Master’s degree

Minimum experience

0+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

20 hours per week

Seniority

Not Applicable