Bilingual Customer Service Representative -- KUMDC5834089

Job Title: Customer Service Representative (French Bilingual) Location: Canada (Remote) Work Model: Remote Contract Duration: 8 Months (Extension/Conversion Possible) About the Role: We are seeking a detail-oriented Customer Service Representative to support a high-volume environment handling customer inquiries, billing issues, and complaint resolution with our client in the financial services industry. This is a great opportunity to work in a collaborative and customer-focused team. Top Responsibilities: Respond to customer inquiries via phone and email Resolve billing issues, complaints, and service requests Document interactions accurately in internal systems Follow up with customers to ensure issue resolution Escalate complex cases to appropriate teams Key Requirements: 2–4 years of customer service experience (call center, retail, or similar) Fluency in French (required) Strong communication and problem-solving skills Proficiency in MS Outlook, Excel, and data entry systems Ability to manage time effectively in a remote environment

The Customer Service Representative will respond to customer inquiries via phone and email, resolve billing issues, and document interactions accurately. They will also follow up with customers to ensure issue resolution and escalate complex cases as needed.

Candidates should have 2-4 years of customer service experience and fluency in French. Strong communication and problem-solving skills, along with proficiency in MS Outlook and Excel, are also required.

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual
• Communication
• Problem-Solving
• MS Outlook
• Excel
• Data Entry
• Time Management

Minimum experience

2+ years