Seasonal Marina Attendant

Job summary

The Marina Attendant provides customer service to boaters and guests, manages fuel station operations, and maintains the cleanliness of marina facilities. They also handle cash transactions, assist with event operations at the Gathering Hall, and perform general maintenance tasks.

Job details

The City of Quinte West is situated on the shores of the beautiful Bay of Quinte. We are located directly along the Highway 401 corridor approximately 1.5 hours east of Toronto and 2.5 hours west of Ottawa. Over 46,560 people make Quinte West home. Quinte West’s natural setting, with its attractive scenic backdrop of rolling hills, rich farmland and clean waterways, creates a healthy environment for working, living, and raising a family. Safe, well-planned neighbourhoods and plenty of recreational activities make Quinte West the ideal place to visit or call “home”. Position: Seasonal Marina Attendant Department: Community Services and Strategic Partnerships Division: Marina and Waterfront Facilities Reports to: Supervisor of Marina Operations Community Services and Strategic Partnerships This department is responsible for developing and implementing Economic Development, Tourism and Communication strategies for the City. The department is also responsible for the management of all City facilities which includes the day to day operations of our Arenas and Marina. In addition the department will be actively involved with developing and maintaining numerous strategic partnerships with various groups and organizations with whom the City of Quinte West engages. Purpose and Scope: The Marina Attendant will provide services for the Marina facilities, boaters and Gathering Hall guests. Duties and Responsibilities: The position will: Provide excellent customer service and act as an ambassador of the City of Quinte West. Greet customers and answer inquiries. Driving Take reservations for both seasonal and transient boaters. Handle cash, use Point of Sale (POS) software, balance cash tills and prepare cash receipts reports. Act as fuel station operator assisting boaters with mooring their boats, occasionally directing boat traffic, pumping gas and diesel and providing pump out services while following fuel handling regulations and guidelines. Act as canteen operator preparing fryer foods, serving ice cream and preparing breakfast items. Maintain canteen in a clean and hygienic manner while following food handling guidelines. Clean, set up, take down and conduct other Gathering Hall event operations, including bartending and serving. Provide custodial and maintenance services throughout the Marina including cleaning public and boaters’ washrooms, boaters’ lounge, Gathering Hall, office, staff room and all other indoor Marina areas. Clean docks and outdoor Marina areas and deal with garbage and recycling according to Marina guidelines and schedules. Assist City Parks staff with weeding gardens and maintaining open spaces as necessary. Maintain Marina basins including removing trash and weeds from water and disposing of in prescribed manner. Operate portable pump out equipment on the docks safely, hygienically and in a timely fashion. Maintain and operate marina workboat and 20 hp outboard engine. Drive 3/4 ton truck and dump trailer to and from marina, offsite storage yard and Frankford dump. Shuttle customers to and from offsite storage yard and/or provide access as required. Work independently and in a team, as required, to fulfill all job duties. Perform basic computer functions including Word, Excel, Google Workspace, POS, Marina Management software. Follow all Marina Standard Operating Procedures (SOPs) at all times. Demonstrate a commitment to learning and overall professional development. Follow all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, City policies and procedures where applicable. Note: Above duties are representative of a typical position and are not to be construed as all-inclusive. Contacts: The position will have direct contact with: Internal: Director of Community Services and Strategic Partnerships, Manager of Facilities, Supervisor of Marina Operations, Marina Seasonal and Student Attendants. External: Marina boating customers, Gathering Hall Customers and the general public. Education/Specialized Training/Skills: The position will require: A minimum of a Grade 12 Diploma. A valid Class G Driver’s Licence and a safe driving record in good standing, satisfactory to the employer Pleasure Craft Operator Card Demonstrated interpersonal and team skills. Ability to lift up to 18 kg/40 lbs. Ability to deal courteously and effectively with boaters, Gathering Hall customers, the general public and Marina management and staff. A highly developed sense of professionalism, tact and diplomacy. Must demonstrate respect for confidential and sensitive issues. Demonstrated telephone and public relations skills. Demonstrated ethical behaviour and business practices. Proficient computer skills including Google Workspace, Microsoft Word, Excel, PowerPoint, Dayforce (or other similar software programs) email and internet. Strong written and verbal communication skills. Nice to have: Although not required, the following would be considered a preferred asset to the position. The ability to communicate in both English and French Valid First Aid, CPR, AED training Workplace Hazardous Materials Information System (WHMIS) SmartServe Food Handlers’ Training Fuel Handling Safety Training Restricted Operator's Certificate (Maritime) Work Experience: A minimum of one (1) year of previous customer service experience is required. Nice to have: Although not required, the following would be considered an asset to the position. Previous boating or recreational marine experience. Previous experience driving a truck or trailer Decision Making: This position has minimal responsibility to decision making affecting the department. Supervision: The position has no supervisory responsibility. Work Environment: Indoors work as well as outdoors in varying weather conditions. Works primarily close to open water, boats and other equipment. A combination of day shifts, evening shifts and weekends. Note: This posting is for an existing seasonal vacancy. The hours of work are up to 40 hours per week from November to March and may include evenings, weekends and public holidays. Personal information and any supporting material are collected and administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted. The City of Quinte West is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact the Human Resources Department at 613-392-2841 ext. 1106 or hr@quintewest.ca to ensure your accessibility needs are accommodated throughout this process. Applicants will be required to consent to the completion of a criminal reference check and the completion of a driver’s abstract, if deemed a requirement of the position. The City of Quinte West does not use artificial intelligence (AI) to screen, assess, or select candidates in its recruitment processes. All applications are reviewed and assessed by Human Resources staff and the hiring manager.

What you’ll do

The Marina Attendant provides customer service to boaters and guests, manages fuel station operations, and maintains the cleanliness of marina facilities. They also handle cash transactions, assist with event operations at the Gathering Hall, and perform general maintenance tasks.

Requirements

Candidates must possess a Grade 12 Diploma, a valid Class G Driver’s Licence, and a Pleasure Craft Operator Card. At least one year of previous customer service experience is required, along with the ability to lift up to 40 lbs.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Food preparation · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point of sale software
• Fuel handling
• Food preparation
• Custodial services
• Equipment maintenance
• Computer proficiency
• Interpersonal skills
• Communication skills
• Public relations
• Teamwork
• Problem solving
• Time management
• Safety compliance
• Cash Handling
• Automated External Defibrillator (AED) Certification
• Safe Driving
• Tactfulness
• Ceridian Dayforce
• Professionalism
• Cash Receipts
• Bartending
• Diplomacy
• Lifting Ability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Bilingual (French/English)
• Ethical Standards And Conduct
• Event Operations
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• Management
• Decision Making
• Customer Service
• Communication
• Communication Strategies
• Public Relations
• Computer Literacy
• Disabilities
• Economic Development
• Occupational Safety And Health
• Food Safety And Sanitation
• Standard Operating Procedure
• Project Management Software
• Operations
• Pleasure Craft Operator Cards
• Point Of Sale

Job areas

• Hospitality
• Government & Public Sector
• Customer Service & Support
• Sports & Recreation
• Transportation
• Marina Attendant
• Valet / Parking Lot Attendant
• Car, Taxi and Van Drivers
• Parking Attendants