Program Monitor

If you are currently employed with the City of Niagara Falls, please apply internally through the Workday Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant. Closing Date (closes at 11:59 pm on date noted below): December 31, 2026 Job Type: Temporary Department: Events & Recreation Programs Salary: $20.35 - $20.35 Hours per week: 6 The following description reflects the general details considered necessary to describe the principle functions of the position identified and shall not be construed as a detailed description of all the work requirements that may be inherent in such classification. Position Summary: Monitors recreational and drop-in sports events and activities to ensure participant safety and cooperative play. Responsible To: Community Recreation Coordinator - Recreation Programs & Activities Supervises: N/A Responsible For: * Monitor compliance to the City’s Code of Conduct and enforce compliance by speaking to the participant(s) and then reporting on going non-compliance and/or unacceptable behaviour to the Manager of Recreation and Programs or designate for further action. * Ensures the safety of participants during recreational activities and documents all accidents/incidents immediately. In the event that it is necessary, provides appropriate first aid and follows emergency procedures. * Monitors and reports on any safety issues or hazardous conditions to the Recreation Facilities Supervisor. * Enforces a zero-tolerance policy of abusive behaviour in accordance with R zone policies. * Assists public with general program information. * Acts as a City of Niagara Falls representative and maintains good relations with staff and public at all times. * Performs other duties, as assigned. Position Requirements: * Mature and able to enforce safety. * Good conflict resolution, de-escalation, communication, teamwork, leadership and problem-solving skills. * Able to relate positively and effectively with diverse user-groups. * Customer Service focused. * Emergency First Aid Certificate and CPR is an asset. Working Conditions: * Part-time hours, as needed. * Requires evening and weekend availability. How to apply: Please submit your application including a cover letter and resume through Workday using the apply button above. The City of Niagara Falls is dedicated to creating an accessible and inclusive organization and fostering a workplace culture which reflects the diverse nature of the residents we serve. In accordance with the Accessibility of Ontarians with Disabilities Act (AODA), the City will accommodate the individual needs of candidates with disabilities throughout the recruitment process. Please feel free to contact us at [email protected] [[email protected]] or 905-356-7521 ext 4317. Personal information is collected under the authority of The Municipal Act and will only be used to determine suitability for this position. We thank all applicants for their interest, but only those advancing through the selection process will be contacted.

The Program Monitor ensures participant safety during recreational and drop-in sports events by monitoring activities and enforcing compliance with the City’s Code of Conduct. This role also involves providing first aid when necessary, reporting safety hazards, and acting as a representative of the City of Niagara Falls.

Candidates must be mature and capable of enforcing safety rules, possessing good skills in conflict resolution, de-escalation, communication, teamwork, leadership, and problem-solving. The position requires evening and weekend availability and benefits from having an Emergency First Aid Certificate and CPR.

• Customer servicePreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Conflict Resolution
• De-escalation
• Communication
• Teamwork
• Leadership
• Problem-Solving
• Customer Service
• First Aid
• CPR

• Sports & Recreation
• Government & Public Sector
• Security & Safety
• Customer Service & Support

Minimum experience

0+ years

Apply by

Jan 1, 2027

Posting language

English

Working hours

6 hours per week