Sales & Stock Support

Location: CHANEL Bloor Boutique (in Holt Renfrew) Reports to: Operations Manager Contract: Full-Time and contract (5-months - October 2026 to February 2027) Your role @ Chanel: As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times. What impact you can create at Chanel: CUSTOMER SERVICE & ADMINISTRATIVE: Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office. Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required. Prepare packaging and assist with gift wrapping parcels as needed Accurately document messages and deliver to Fashion Advisors on a timely manner Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times BACK-OF-HOUSE Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.) Execute after-sales tasks Ensure inventory integrity and organization at all times BOUTIQUE SUPPLIES: Ensure that back-office areas are kept clean and tidy at all times Ensuring Cash and Wrap stations are prepared and stocked Prepare packaging and assist with gift wrapping parcels as needed What you will bring to the role: Successful experience of at least 1-3 years in retail operations and/or stock experience. Knowledge of shipping and receiving; Customer service oriented; Detail oriented; excellent organizational skills; Excellent verbal and written communication skills; Comfortable working with different departments and teams; Fluent English, second language is a plus You are energised by: A fast-paced work environment Making a visible contribution to the success of a team What you would gain from this experience: The opportunity to work with a fun, creative and passionate brand; The opportunity to support and contribute to the back of house and support with boutique openings; Competitive base salary: $55,000CAD per year + bonus At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing contribution to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

The Sales & Stock Support will manage back-of-house administrative duties, including inventory management and boutique supply organization. They will also assist on the shop floor to provide excellent customer service and support the Fashion Boutique team.

Candidates must have 1-3 years of experience in retail operations or stock management. Strong communication, organizational skills, and a customer-service-oriented mindset are required.

• Bonus

• Customer servicePreferred
• TeamworkPreferred
• Attention to detailPreferred
• Cash handlingPreferred
• Inventory managementPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Stock management
• Customer service
• Administrative support
• Inventory management
• Shipping and receiving
• Communication skills
• Organizational skills
• Attention to detail
• Teamwork
• Gift wrapping
• Cash handling
• Retail Operations
• Shipping And Receiving
• Organizational Skills
• Management
• Customer Service
• Communication
• Confidentiality
• Cycle Counting
• English Language
• Sales
• Packaging And Labeling
• Gift Wrapping
• Inventory Management
• Memos
• Operations Management
• Retail Sales
• Collections
• Internal Affairs
• Consolidation
• Detail Oriented

• Retail
• Customer Service & Support
• Administrative
• Sales Associate/Stock/Supervisor
• Sales Support Assistant
• Shop Sales Assistants
• Sales and Related Workers, All Other

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week