Redemption Coordinator (Temporary)

Job summary

The Redemption Coordinator will assist with order fulfillment, reward sourcing, and maintaining client reward databases. They will also provide ongoing customer support and collaborate with the finance team to manage client budgets.

Job details

Bucketlist Rewards is looking for a Redemption Coordinator to join our team for the holiday season. Our redemption volume picks up in the final months of the year, and we need someone organized and resourceful to help us make sure every reward gets to the right person on time. If you like solving problems, learning new tools quickly, and working in a team that loves to experiment, this is a great fit. About Us: Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce effective rewards and recognition programs to its workforce. Our goal is to provide companies with an easy-to-use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures. When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified! Key Responsibilities: Assisting in order fulfillment, including purchasing rewards, troubleshooting technical and vendor issues, record keeping, and ongoing customer support Sourcing client rewards from around the world to build out strong marketplaces Maintaining and updating existing client rewards in our database Work closely with Support to respond to issues with rewards Support our Finance team with managing and maintaining our clients rewards budgets Monitor marketplace items and experiences to ensure they are accurate and up to date Support the Customer Success team with additional administrative needs Required Skills for Success: Customer service, retail, or e-commerce experience, especially in a virtual setting A resourceful, curious approach when issues need investigating Comfort picking up new software quickly Clear, friendly written and verbal communication Strong organization and the ability to juggle several things at once Experience working remotely as part of a team Demonstrated ability to work well in a closely-knit team Contract Details Fixed-term contract from October to January 31, 2027 40 hours per week, Monday to Friday Fully remote, open to candidates living and able to work in Canada Company laptop provided for the length of the contract $23 - $25 per hour, plus 4% vacation pay Why You'll Like It Here We are a remote-first team that values flexibility A front-row look at how a rewards and recognition platform works A culture that welcomes new ideas, even from short-term teammates AI in Our Hiring Process: At Bucketlist Rewards, we use AI-assisted tools to help review and prioritize applications. AI screening is used to help sort resumes, with human review involved at every stage of our hiring process. In accordance with Ontario's Employment Standards Act, we're committed to being transparent about how AI is used in our hiring.

What you’ll do

The Redemption Coordinator will assist with order fulfillment, reward sourcing, and maintaining client reward databases. They will also provide ongoing customer support and collaborate with the finance team to manage client budgets.

Requirements

Candidates should have experience in customer service, retail, or e-commerce, preferably in a virtual setting. Strong organizational skills, the ability to learn new software quickly, and clear communication skills are essential for this role.

Benefits

• Company laptop provided
• 4% vacation pay

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• written communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail
• E-commerce
• Problem solving
• Technical troubleshooting
• Record keeping
• Vendor management
• Budget management
• Written communication
• Verbal communication
• Organization
• Remote collaboration
• Software proficiency
• Resourcefulness
• Customer Success Management
• Record Keeping
• Curiosity
• Business Results
• Budgeting
• Customer Support
• Business To Business
• Customer Service
• Software As A Service (SaaS)
• Finance
• Experimentation
• Order Fulfillment Management
• Purchasing
• Telecommuting
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Web Platforms
• Prioritization

Job areas

• Customer Service & Support
• Administrative
• Software
• Retail
• Station Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers