Job summary

Mandate: Reporting to the Customs Manager, the Team Lead, Customs is responsible for managing the brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries, maintaining positive relationships with them as well as with relevant government authorities. Requirements: • 5-8 years of experience in t…

Job details

Mandate: Reporting to the Customs Manager, the Team Lead, Customs is responsible for managing the brokerage team, ensuring the appropriate and efficient delivery of customs services to Delmar clients, as well as ensuring company goals and targets are met. The candidate will be managing and participating in the development of customs processes, service platforms, and productivity output. The candidate will also be responsible for addressing client queries, maintaining positive relationships with them as well as with relevant government authorities. Requirements: • 5-8 years of experience in the customs brokerage industry at a supervisory or management level is an asset • College Diploma in International Transportation & Customs or related field is preferred • Strong business acumen and knowledge of customs procedures, tariffs, regulatory requirements, profit & loss management, accounting, and CSA. • CCS, CTCS, LCB designations are preferred • Experience in CargoWise One system or related brokerage systems is considered an asset • Proficiency in Microsoft Office 365 What You Offer: • Ability to work independently (drive and self-starter/self-managed) • Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion • Excellent oral and written communication skills • Exceptional customer service and problem-solving skills • Extremely detail-oriented, organized and able to multi-task What We Offer: • Cultural diversity and equal opportunity employer • Competitive compensation • Balance between work and home life

What you’ll do

Manage the brokerage team to ensure efficient delivery of customs services and achievement of company goals. Develop customs processes and service platforms while maintaining relationships with clients and government authorities.

Requirements

Requires 5-8 years of supervisory experience in customs brokerage and a preferred college diploma in International Transportation & Customs. Proficiency in CargoWise One and professional designations like CCS, CTCS, or LCB are highly valued.

Benefits

• Competitive Compensation • Work-life Balance

Listed skills

Customer service · Preferred
Interpersonal · Preferred
Detail-oriented · Preferred
Client · Preferred
management · Preferred
Communication · Preferred
Reporting · Preferred
Development · Preferred
Communication Skills · Preferred
Accounting · Preferred
positive · Preferred
Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

Customs Brokerage Management
Customs Procedures
Tariffs
Regulatory Requirements
Profit & Loss Management
Accounting
CSA
CargoWise One
Microsoft Office 365
Customer Service
Problem Solving
Team Leadership
Interpersonal Skills
Written Communication
Oral Communication
Organization