Casual Operations Lead

Job summary

The Operations Lead oversees the safety and security of the Vancouver Convention Centre, including monitoring activities and managing access control. They also act as a site liaison during emergency responses and ensure operational compliance for events and facility maintenance.

Job details

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more. The Venue Operations team is hiring a Casual Operations Lead within our Security Operations Centre (SOC) at the Vancouver Convention Centre. Reporting to the Manager, Security Operations, the Operations Lead works closely with the Operations Managers and supports the oversight of the SOC department, a high-volume, 24/7/365 operations centre. The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources. This position operates in a casual capacity based on vacation coverage and operational needs. The hourly rate for this position starts at $30.40 WHAT YOU WILL DO: Oversee the safety & security of the building and surrounding areas, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required. Provide support to the front line suppliers, Operations Managers, Operations Coordinators, Access Control Coordinators and Ambassadors in executing facility and event related activations. Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security. Investigate incidents, write subsequent reports, and distribute reports accordingly. Play a critical role as Site Liaison in emergency response as support to the Incident Commander during emergency response including acting in a back-up capacity if required. Ensure operational levels are set including signage, access, lighting, elevators & escalators. Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors. Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures. Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request. WHAT YOU WILL BRING: Post-secondary certificate or diploma in security and/or event operations is preferred. Valid BC Security Worker License with a Security Guard license type is an asset. Completion of Incident Command Levels 100 and 200 or equivalent is an asset. 3-5 years of event industry, venue operations, public safety and emergency response is preferred. Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software. Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC. HOW TO APPLY: We strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume by clicking on the Apply Now button We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law. Please note that we can only consider applicants who are eligible to work in Canada.

What you’ll do

The Operations Lead oversees the safety and security of the Vancouver Convention Centre, including monitoring activities and managing access control. They also act as a site liaison during emergency responses and ensure operational compliance for events and facility maintenance.

Requirements

Candidates should have 3-5 years of experience in venue operations, public safety, or emergency response. A post-secondary certificate or diploma in security or event operations is preferred, along with a valid BC Security Worker License.

Listed skills

• Communication · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security operations
• Event management
• Public safety
• Emergency response
• Access control
• Incident reporting
• Facility operations
• Site liaison
• Momentus
• Microsoft Office
• Security surveillance
• Risk assessment
• Communication
• Team leadership
• Emergency Response
• Physical Security Operations
• Shipping And Receiving
• Smartphone Operation
• Security Guard License
• Event Operations
• Access Controls
• Apple IPad
• Incident Command Systems
• Operations Management
• Operations

Job areas

• Security & Safety
• Hospitality
• Administrative
• Management & Leadership
• Operations Lead
• Safety Compliance Manager
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists

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