Account Manager (Ecommerce/Seller Onboarding)

Job Title: Account Manager III Location: Remote Duration: 6+ months contract About the Role Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management. What You’ll Do Deliver structured onboarding and training using existing playbooks and scripts Coach sellers through their first 8 weeks, helping improve live show quality and performance Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance Act as the main point of contact for a portfolio of ~30 sellers Onboard 2–4 new sellers weekly and manage ongoing engagement What We’re Looking For Experience in account management, customer success, or seller support (e-commerce) Strong coaching, communication, and relationship-building skills Comfortable using data and dashboards to guide performance improvements Able to follow established frameworks (not a strategy or playbook creation role) Self-starter who can manage multiple sellers simultaneously Background in marketplaces, live commerce, or small-business seller support Familiarity with KPIs like GMV, conversion rate, and engagement metrics

Support sellers by onboarding, training, and coaching them to launch successfully on the live commerce platform. Monitor seller KPIs and provide data-led guidance while managing a portfolio of approximately 30 sellers.

Candidates should have experience in account management or seller support within e-commerce. Strong coaching and communication skills are essential, along with the ability to use data for performance improvements.

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• Seller Support
• Coaching
• Communication
• Relationship Building
• Data Analysis
• Performance Improvement
• KPI Monitoring
• Ecommerce
• Live Commerce
• Engagement Metrics
• GMV
• Conversion Rate
• Onboarding
• Training

Minimum experience

2+ years