Senior Digital Program Manager

Description WHO YOU ARE: Responsiblities As our Senior Digital Program Manager, you will be responsible for the delivery of all projects assigned to you from beginning to end as well as optimizing and tracking KPIs post launch. This is a temporary position for a mat leave replacement of 18-24 months. Your responsibilities will include, but are not limited to: Act as a liaison between the business sector and the IT team and/or external suppliers to ensure that needs are well understood and deliverables meet expectations Identify, define, analyze and document business needs and rules with representatives from the business sector Participate in the definition of the testing strategy and validate the user test plan in collaboration with clients Ensuring successful delivery of ecommerce projects Managing time/ workflow while working on multiple projects at the same time Work closely and proactively with IT, UX designer and technical manager to have clear communication, includes scheduling meetings and providing meeting minutes Document project progress within ecom project list QA all aspects of deliverables prior to project deployment Develop strong relationship with third party partners for post launch initiatives and optimization (includes bi-weekly touchbases as needed) Document all business rules and requirements for all projects Lead and conduct ongoing A/B testing plan to optimize site revenue and conversion Have a strong understanding of Ecommerce platform, its capabilities/tools and being up to date on new product launches and educating team on how to use them. Identifying new opportunity and competitive landscape Other tasks and projects as assigned What You’ll Need Post-secondary education in Business, Information Technology, Project Management, E-commerce, or a related field; 5+ years of experience managing digital, e-commerce, or technology projects from planning through post-launch optimization; Proven experience working with cross-functional teams, including IT, UX, business stakeholders, and external vendors; Strong understanding of e-commerce platforms, digital technologies, website functionality, and online customer experiences; Exceptional project management, organization, and time management skills with the ability to manage multiple priorities in a fast-paced environment; Excellent communication, presentation, and relationship-building skills with the ability to influence stakeholders at all levels; Strong attention to detail and ability to proactively identify risks, opportunities, and solutions; Proficiency with Microsoft Office Suite and project management tools (Jira, Asana, Slack or similar considered an asset); Experience working in an Agile or hybrid project environment considered an asset; Excellent spoken and written communication skills in English; French is considered an asset; Ability to work in-office in Laval. GROW WITH US! We’re pretty proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none. Be part of a fun, dynamic and energetic team! Join our team and begin your career at one of North America’s top retail chains! Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.

The Senior Digital Program Manager is responsible for the end-to-end delivery of e-commerce projects and the optimization of post-launch KPIs. This includes acting as a liaison between business sectors and IT teams to document requirements and lead A/B testing for revenue growth.

Candidates need a post-secondary degree in a related field and over 5 years of experience managing digital or e-commerce projects. Proficiency in project management tools and experience working with cross-functional teams in an Agile environment are highly valued.

• JiraPreferred
• Business analysisPreferred

Identified from the job description. Confirm important requirements above.

• Digital Program Management
• E-commerce Platform Management
• Project Lifecycle Management
• KPI Tracking
• Business Analysis
• User Acceptance Testing
• A/B Testing
• Stakeholder Management
• UX Design Collaboration
• Agile Methodology
• Risk Management
• Vendor Management
• Jira
• Asana
• Microsoft Office Suite
• Conversion Rate Optimization

• Management & Leadership
• Technology
• Retail
• Marketing
• Software

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level