Product Guide - Seasonal

Job summary

The Product Guide acts as a brand ambassador by delivering exceptional customer service and sharing technical product knowledge with guests. They also support store operations, including inventory management, processing transactions, and collaborating with the leadership team on brand initiatives.

Job details

The Product Guide acts as a brand ambassador by delivering exceptional customer service and sharing technical product knowledge with guests. They also support store operations, including inventory management, processing transactions, and collaborating with the leadership team on brand initiatives. Candidates must be passionate about customer service, self-motivated, and capable of working in a collaborative retail environment. The role requires specific availability, including weekends and the holiday season, and the ability to handle physical tasks like unpacking inventory.

What you’ll do

The Product Guide acts as a brand ambassador by delivering exceptional customer service and sharing technical product knowledge with guests. They also support store operations, including inventory management, processing transactions, and collaborating with the leadership team on brand initiatives.

Requirements

Candidates must be passionate about customer service, self-motivated, and capable of working in a collaborative retail environment. The role requires specific availability, including weekends and the holiday season, and the ability to handle physical tasks like unpacking inventory.

Benefits

• Professional development opportunities
• Outdoor skill-building events
• Employee discounts
• Pro deals
• Wellness time
• Live it, learn it days
• Employee assistance program
• Extended health coverage
• Dental coverage
• Vision coverage
• Mental health support
• Fertility benefits
• Gender-affirming care
• RRSP matching
• Annual incentive plan
• Employee stock purchase program
• Parental leave top-up

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Collaboration · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Technical product knowledge
• Problem solving
• Brand ambassadorship
• Merchandising
• Point-of-sale systems
• Inventory management
• Communication
• Collaboration
• Adaptability
• Self-motivation
• Retail operations

Job areas

• Retail
• Customer Service & Support
• Sales
• Sports & Recreation

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