Administrative Support III

Job summary

Register clients and verify demographic and insurance information, create identifiers when needed, process registration documents and payments, and handle switchboard inquiries. Greet and direct clients and visitors, apply identification wristbands, resolve Connect Care work-queue discrepancies, and maintain supplies and a professional public image.

Job details

Your Opportunity: Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management Primary Location: Spirit River Community Health Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 28-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 07-NOV-2026 Temporary End Date: 03-SEP-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable Required Qualifications: Completion of Grade 12 or equivalent. Additional Required Qualifications: Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision. Preferred Qualifications: MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

What you’ll do

Register clients and verify demographic and insurance information, create identifiers when needed, process registration documents and payments, and handle switchboard inquiries. Greet and direct clients and visitors, apply identification wristbands, resolve Connect Care work-queue discrepancies, and maintain supplies and a professional public image.

Requirements

Applicants must have Grade 12 or equivalent, a successfully completed Medical Terminology course, and two years of medical reception experience; typing speed of at least 45 words per minute will be tested. The role also requires strong customer service, communication, accuracy, organization, prioritization, teamwork, and initiative; an MOA or Unit Clerk course and experience with patient registration, financial records, or telecommunications are preferred.

Benefits

• Remote Retention Allowance

Listed skills

• Customer service · Preferred
• interpersonal communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Reception
• Patient Registration
• Medical Terminology
• Customer Service
• Interpersonal Communication
• Work Prioritization
• Organization
• Attention To Detail
• Spelling
• Keyboarding
• Typing
• Telephone Switchboard Operations
• Payment Processing
• Health Information Management
• Connect Care Work Queues
• Independent Work

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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