Customer Service Professional

June 7 2019
Industries Accounting, Auditing
Categories Accounting, Finance, Customer Service, Call Centres, Accounting, Finance, Customer Service, Call Centres
Toronto, ON

Job Type: Temporary Contract
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

External Posting Description

This is a one-year contract with benefits.

The Customer Service Professional is responsible for working with business professionals and various service delivery teams to oversee, maintain and ensure the smooth and efficient day to day operations of Deloitte’s offices.

This role performs general customer service responsibilities, clerical duties and tasks requiring great attention to detail, being proactive, having exceptional communication skills, and being capable of working independently in a fast-paced environment. The successful candidate is expected to have knowledge of general office equipment, typical office practices and procedures prior to entering position. Practical knowledge is required for delivering excellent office support services including greeting clients, ordering supplies, facilities management, filing, etc.

This role includes, but is not limited to the following primary duties:

Ensure the readiness of the office environment for the day-to-day operations

Reserve meeting rooms and co-ordinate catering requests for meetings;

Ensure appropriate meeting room clean up and set up, including video conference equipment and servery duties;

Assist with maintaining kitchen supplies and office supply inventories, including restocking of supply cabinets;

Respond to and/or inform Business Operations Manager of any facilities concerns (e.g., lights, HVAC issues, etc.);

Address and fix minor technical issues with office equipment; co-ordinate the repair and maintenance of office equipment with vendors;

Assist staff and clients with various inquiries/direct them to the appropriate person to address the request and/or resolve the issue;

Assist clients, partners and staff with various administrative duties, as required (e.g., word processing);

Assist the Business Operations Manager and the rest of the team with other various tasks as required;

Apply knowledge of the firm’s various software, processes, policies and tools;

Communicate with the client when there are questions or issues to be addressed;

Scan, print and bind material; and provide mailroom support.

External Posting Qualifications


1-2 years’ work experience in customer service, hospitality, or a facilities environment.

Intermediate level knowledge of Microsoft Word, Excel, and Outlook

Excellent verbal and written communication skills

Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

Attention to detail is critical

Proactive and highly organized with an exceptional ability to multi-task and demonstrated ability to prioritize tasks based on relative importance and urgency;

Strong commitment to client service and continuous improvement;

Ability to respond to requests in a timely manner

Flexible shifts to work between 7:00 AM to 6:00 PM

May be required to move tables, chairs, boxes and/or moving bins

Able to lift up to 50 pounds

Available to travel to other offices in the GTA.

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted


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