Technical Analyst

July 17 2019
Industries Bank, Insurance, Financial services
Categories Information Technology, Help Desk, Analyst, Information technology
Moncton, NB

Closing Date (MM/DD/YYYY): 07/21/2019

Worker Type: Term (Fixed Term)

Language(s) Required: English

Term Duration (in months): 24


Implement and support commercial off-the-shelf software solutions through configuration or, sometimes, light scripting.


What you'll do:

  • Assist staff face to face with common IT issues
  • Resolve issues with technology through one-on-one interactions
  • Troubleshoot a variety of first-level IT support issues on different platforms and programs
  • Answer questions and provide advice by phone, email or chat
  • Develop documentation for common issues


What we're looking for:

  • A friendly attitude and exceptional customer service commitment
  • The ability to work independently and with a high-performing team
  • The ability to perform physical relocation of hardware on a regular basis (20-40lbs)
  • Understanding of technical terminology and concepts


What you'll need:

  • An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience
  • In-depth knowledge of common software and operating systems
  • Knowledge of computer hardware and peripherals

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