Casual Dining Assistant Manager

August 13 2019
Industries Accomodations, Food services
Categories Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hospitality, Catering, Tourism, Hotel, Reception, Customer Service , Travel, Tourism, Food Service, Fast Food
North Vancouver, BC

Job Title: Casual Dining Assistant Manager

Location: North Vancouver

Department: Food & Beverage

Reports to: Manager of Casual Dining

Role Status: Full Time permanent.   

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.


Key Responsibilities of the Role:

  • Reports directly to Casual Dining Manager 

  • Ensure that all policies and procedures of operation are adhered to 

  • Providing premium customer service at all times 

  • Dealing with customer complaints in a polite and timely manner  

  • Supervision of Lupins Café, Grouse Grind Coffee Bar, Starbucks, Rusty Rail, Beavertails and all other concession outlets, which fall under the umbrella of Casual Dining  

  • Support and communication with all other F&B outlets and departments within Grouse Mountain 

  • Maintaining relationships with external company partners 

  • Maintaining cash floats, cash outs and deposits (overages/shortages) 

  • Opening and closing procedures 

  • Assisting Casual Dining Manager in hiring, training, scheduling and supervision of staff members  

  • Maintaining appropriate inventory levels in all Casual Dining outlets 

  • Ensuring all equipment is in working order 

  • Ensuring the maintenance and cleanliness of all service areas  

  • Maintaining labour within established budget, reviewing flash report daily and making adjustments where necessary  

  • Adapting to weather change and acting accordingly 

  • Monitoring food cost and quality 

  • Supervision of both front-end and kitchen staff 

  • Working with employees to sustain a healthy and happy work environment 

  • Ensuring that proper training is giving to each employee where needed  

  • Employee scheduling 

  • Working within progressive disciplinary guidelines 

  • Monitor staff to ensure top performance and administer probation and annual evaluations

  • Other duties as required 


  • Post-secondary education in Hospitality Management preferred
    Certified in Food Safe and possess a Serving it Right designation

  • Minimum two-years supervisory experience in Tourism industry, Food & Beverage experience required

  • Experience scheduling staff to maintain labour targets

  • Strong skills with Microsoft Outlook; Point of Sale System experience preferred
    Strong problem solving & decision making skills

  • Flexible work schedule

  • Weekend availability a must

  • Patience and passion for working with youth

Apply now! network