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Job summary

The Regional Operations Manager is responsible for optimizing operational efficiency across multiple branches by managing budgets, KPIs, and inventory. They will lead and develop a team of Branch Managers to ensure high standards of customer service and operational compliance.

Job details

REGIONAL OPERATIONS MANAGER: KEY RESPONSIBILITIES & ACOUNTABILITIES Safety Express Ltd, an Aramsco Company, has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic team player to temporarily join our dynamic team as a Regional Operations Manager for approximately six months. OBJECTIVE The role of Regional Operations Manager carries the responsibility of orchestrating and optimizing the operational efficiency of all branches within designated region. The principal objective is to ensure the seamless functionality of the branches, achieve financial targets, uphold impeccable standards of customer service, and oversee a team of Branch Managers. This individual will be tasked with building, leading, and supervising a high-caliber team capable of collectively attaining objectives aligned with the core values of Safety Express. By offering consistent feedback, continuous training, and exemplary leadership, you will cultivate a workplace culture that fosters employee retention and attracts top-tier talent. This opportunity is tailor-made for professionals who thrive in demanding and rapidly evolving work environments. KEY RESPONSIBILITIES * Strategic Development: Develop and implement operational strategies to achieve organizational goals by reviewing regional KPI results, daily, weekly, and monthly. * Adaptability: Proven ability to thrive in a fast-paced work environment, managing multiple tasks and deadlines simultaneously. * Operational Oversight: Daily review of the operational dashboard to ensure the consistency of process application and critical regional KPIs. * Budget Management: Oversee regional operating expenses, including outbound freight, labour, warehousing, and office operations. Identify cost-saving opportunities, ensure budget adherence, and drive EBITDA through operational efficiency. * Team Leadership: Lead and develop a team of Branch Managers, including recruitment, structured onboarding, and role-specific training to accelerate new hire ramp-up. Drive performance through KPI management, regular weekly one-on-one coaching/meetings, and timely completion of performance reviews, while addressing attendance and performance issues as needed. * Communication Hub: Conduct regular group meetings with the Branch managers team for continuous communication with team members to share sales targets, promotions, sales results, new product introductions, webinars, training, standard operating procedures are met including process changes. * Quality Assurance: Establish and drive quality control standards across regional operations, ensuring accuracy in inventory, order fulfillment, and service delivery. Reduce shrink, waste, and write-offs through root cause analysis and continuous improvement. * Inventory and Outbound Freight Management: Oversee operational responsibilities related to inventory accuracy, cycle counts and discrepancies, annual inventory counts, outbound freight cost performance, and facility audits. * Stakeholder Relations: Foster strong cross-functional and external relationships to support operational performance, drive alignment, and effectively manage escalations, including customer concerns. * Compliance: Ensure compliance with all team members of up-to-date equipment training, safety training and general process compliance audits. * Travel: Regular travel to assigned branch locations, averaging 3–4 days per month. Additional travel may be required based on operational needs, including coverage for vacancies, peak periods, or special projects, and may occasionally extend beyond the assigned region. * Any other projects/duties as assigned, including but not limited to, DOP testing, FIT testing, warehouse duties, customer service duties. QUALIFICATIONS * Diploma or degree in operations management, business administration, or a related field preferred * Minimum 3-5 years' experience in similar role. * Strong leadership and management skills. * Excellent problem-solving and decision-making skills. * Ability to delegate and set clear expectations. * Strong analytical skills, financial acumen with the ability to analyze data including attention to detail. * Excellent time management, planning and organizational skills. * Strong communication and interpersonal skills, with the ability to build and maintain relationships. * Forklift certification (or capable of certification). * Valid Driver's Licence. PHYSICAL REQUIREMENTS * Ability to stand for long periods of time. * Ability to work in an office and warehouse environment. * Walking, bending, reaching, stretching, climbing. * Ability to lift up to 50 lbs. with or without assistance. COMPENSATION * Competitive based salary * Bonus * RRSP matching program * 4 weeks’ vacation * Wellness Program * Growth opportunities with career development and tuition reimbursement program * Health/Dental/Life Benefit programs * EAP Program ACCESSIBILITY Safety Express team Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, and will be provided upon request, to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages. in accordance with Accessibility Standards and the Human Rights Code.

What you’ll do

The Regional Operations Manager is responsible for optimizing operational efficiency across multiple branches by managing budgets, KPIs, and inventory. They will lead and develop a team of Branch Managers to ensure high standards of customer service and operational compliance.

Requirements

Candidates should possess a diploma or degree in operations management or business administration along with 3-5 years of relevant experience. Strong leadership, analytical skills, and a valid driver's license are required for this role.

Benefits

• Competitive salary • Bonus • RRSP matching program • 4 weeks vacation • Wellness program • Growth opportunities • Tuition reimbursement program • Health insurance • Dental insurance • Life insurance • EAP program

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Operations Management · Preferred
• Forklift operation · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Team leadership
• Budget management
• Strategic development
• KPI management
• Inventory management
• Quality assurance
• Problem-solving
• Decision-making
• Communication
• Time management
• Financial acumen
• Forklift operation
• Staff training
• Performance management
• Stakeholder relations
• Operating Expense
• Quality Assurance
• Root Cause Analysis
• Performance Review
• Standard Operating Procedure
• Key Performance Indicators (KPIs)
• Planning
• Management
• Operations
• Problem Solving
• Leadership
• Decision Making
• Stakeholder Communications
• Continuous Improvement Process
• Detail Oriented
• Team Leadership
• Business Administration
• Warehousing
• Analytical Skills
• Adaptability
• Organizational Skills
• Enthusiasm
• Coaching
• Interpersonal Communications
• Sales
• Customer Service
• Auditing
• Time Management
• Budget Management
• New Product Development
• Operational Efficiency
• Employee Assistance Programs
• Operations Management
• Financial Acumen

Job areas

• Management & Leadership
• Logistics
• Security & Safety
• Construction
• Administrative
• Regional Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers