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Job summary

The Customer Service Administrator supports terminal operations by managing customer inquiries, coordinating transportation routes, and ensuring accurate data entry. They are responsible for processing documentation, tracking shipments, and contributing to operational efficiency and KPI tracking.

Job details

Customer Service Administrator TERM (6 Months) Shift: Monday to Friday (07:00 AM – 03:00 PM) TRANSX LTD Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs. The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect. KEY RESPONSIBILITIES * Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and escalate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies. * Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution. * Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports. * Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing. * Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations. QUALIFICATIONS * Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required. * Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset. * Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills. * Industry Knowledge: Strong interest in the transportation and supply chain industry. * Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities. BENEFITS & PERKS WHY JOIN TRANSX? * Large, Canadian-owned company * Operating for over 50 years * Leading transportation and logistics services * 11 Terminals across North America * Competitive compensation * Partnered training programs and learning supports APPLY TODAY! TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.

What you’ll do

The Customer Service Administrator supports terminal operations by managing customer inquiries, coordinating transportation routes, and ensuring accurate data entry. They are responsible for processing documentation, tracking shipments, and contributing to operational efficiency and KPI tracking.

Requirements

Candidates should be pursuing or have completed studies in Logistics, Transportation, or a related field, with a high school diploma as the minimum requirement. Proficiency in CRM software and Microsoft Office, along with strong communication and organizational skills, is essential.

Benefits

• Competitive compensation • Partnered training programs • Learning supports

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Operational Efficiency · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Logistics
• Transportation planning
• CRM software
• Data management
• Microsoft Office Suite
• Communication
• Problem-solving
• Time-management
• Conflict-resolution
• Analytical skills
• Documentation
• Order processing
• Shipment tracking
• Operational efficiency
• Bill Of Lading
• Inbound Sales
• Administrative Support
• Patience
• Operational Efficiency
• Merchandise Returns
• Supply Chain
• Professionalism
• Accountability
• Data Maintenance
• Customer Relationship Management (CRM) Software
• Planning
• Analytical Skills
• Microsoft Excel
• Billing
• Customer Relationship Management
• Medical Records
• Spreadsheets
• Customer Service
• Communications Management
• Conflict Resolution
• Continuous Improvement Process
• Data Management
• Electronic Documents
• Emotional Intelligence
• Leadership
• Innovation
• Invoicing
• Problem Solving
• Key Performance Indicators (KPIs)
• Microsoft Outlook
• Microsoft Office
• Multitasking
• Operations Management
• Operations

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Customer Service Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers