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Job summary

The Academic Advisor provides specialized guidance to undergraduate students by interpreting institutional policies and developing tailored academic plans. They also collaborate with faculty and campus partners to support student progression, retention, and the continuous improvement of academic programs.

Job details

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock. Post End Date: September 28, 2026 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group) Please note: this is a fixed term contract expected to conclude November 2027. About the Role: Reporting to the Dean’s Office, the Academic Advisor provides specialized academic guidance to undergraduate students within the Goodman School of Business. The incumbent will interpret and apply institutional policies, assess individual student needs, and develop tailored academic plans that support progression and success. The Academic Advisor exercises independent judgment to resolve complex and non-routine advising situations in consultation with academic leadership, including academic risk, exceptions, and program requirements, while ensuring accuracy and integrity in academic processes such as audits, transfer credits, and adjudication. Through collaboration with faculty and campus partners, and participation in outreach, recruitment, and institutional initiatives, the position contributes to effective service delivery, informed decision-making, and continuous improvement of academic programs and student support systems. The Academic Advisor will: Provide specialized academic advising to undergraduate students across diverse populations (current, prospective, transfer, and international), integrating knowledge of academic regulations, program structures, and student development; Assess individual students’ needs and independently develop, recommend, and adjust academic plans, ensuring alignment with program, Faculty, and University requirements; Interpret and communicate complex policies (e.g., prerequisites, progression rules, exceptions), exercising judgment to resolve non-routine issues and support informed decision-making; Develop retention strategies and identify at-risk students through analysis of academic progress and determine appropriate interventions, referrals, and follow-up actions to improve outcomes; Deliver advising services across multiple channels, managing caseloads, documentation, and student interactions with accuracy, discretion, and professionalism; Analyze and coordinate academic processes such as degree audits, program adjudication, transfer credits, letters of permission, and exception requests, applying established policies while identifying when escalation or interpretation is required; Evaluate complex or non-standard student situations (e.g., course overloads, re-sequencing, progression challenges), providing recommendations to academic leadership and supporting decision-making; Ensure accuracy, consistency, and integrity of academic records and advising practices through detailed documentation and adherence to institutional policies and timelines; Monitor advising trends and student data, contributing insights and reports that inform operational decisions and continuous improvement of academic processes and student supports; Build and maintain effective working relationships with faculty, academic leaders, and campus partners to coordinate student support, exchange information, and resolve issues impacting student progression; Represent advising services through orientations, workshops, recruitment, and registration activities, translating academic requirements into accessible guidance for diverse audiences; Contribute to committees, curriculum discussions, and advising communities of practice by providing front-line insights on student experience, policy application, and program effectiveness; and Identify gaps or inefficiencies in curriculum, processes, or student supports, and recommend practical improvements to enhance student success, retention, and service delivery. This role may occasionally require work outside regular business hours, including evenings or weekends, based on operational needs. Key Skills and Experience: Undergraduate degree in related disciplines; Experience with academic advising in a post-secondary environment; Knowledge of academic advising principles, models, and counselling approaches; Understanding of undergraduate curriculum, course requirements, prerequisites, and scheduling within the Faculty; Knowledge of university policies, regulations, strategic priorities, programs, services, and systems; Knowledge of privacy legislation (e.g., FIPPA); Ability and willingness to learn and adapt to emerging technologies, including AI tools and platforms; Promotes and embodies inclusiveness and respect within the workplace and the broader community; Strong communication and interpersonal skills, including active listening and clear written/verbal communication; Ability to coach, mentor, and motivate students, including identifying risk and making appropriate referrals; and Demonstrates empathy, discretion, and professionalism when handling sensitive or confidential situations. Preferred or Asset Skills: Having experienced a non-linear path or challenging experience with academics; and Familiarity with the Goodman School of Business. Salary and Total Rewards: Job Grade (K), Salary Scale $62,115.00 - 99,384.00 Target Hiring Range: $62,115.00 – 64,000.00* This is a fixed-term contract position that includes: Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage. Pension Plan: Enrollment eligibility in the Brock University Pension Plan. Vacation: Up to 3 weeks per year, in addition to university holidays. Flexible Work Arrangements: Hybrid work schedule available. *The final salary is based on experience, internal equity, and budget considerations within the target hiring range. We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed. Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met. Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted. Learn more about Brock University by visiting www.brocku.ca.

What you’ll do

The Academic Advisor provides specialized guidance to undergraduate students by interpreting institutional policies and developing tailored academic plans. They also collaborate with faculty and campus partners to support student progression, retention, and the continuous improvement of academic programs.

Requirements

Candidates must hold an undergraduate degree and possess experience in academic advising within a post-secondary environment. Proficiency in university policies, student development models, and strong interpersonal communication skills are essential for this role.

Benefits

• Health insurance • Dental coverage • Vision coverage • Pension plan • Vacation • Hybrid work schedule

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• Documentation · Preferred
• Communication · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Academic advising
• Student development
• Policy interpretation
• Data analysis
• Communication
• Interpersonal skills
• Active listening
• Coaching
• Mentoring
• Conflict resolution
• Documentation
• Problem solving
• Time management
• Professionalism
• Empathy
• Leadership
• Decision Making
• Innovation
• Continuous Improvement Process
• Artificial Intelligence
• Interpersonal Communications
• Auditing
• Willingness To Learn
• Emerging Technologies
• Advising
• Verbal Communication Skills
• Active Listening
• Legislation
• Scheduling
• Strategic Prioritization
• Adjudication
• Student Development
• Student-Centred Learning
• Student Services
• Academic Advising
• Academic Record-Keeping

Job areas

• Education
• Administrative
• Social Services
• Academic Advisor
• Business / Management Consultant
• Management and Organization Analysts
• Management Analysts