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Job summary

The Membership Services Officer provides labour relations services, including grievance handling, contract interpretation, and assistance with collective bargaining. They also support Local/Chapter administration and present union-sponsored education courses to the membership.

Job details

Please be advised that a temporary (10 month) Membership Services Officer position is available with an initial work assignment in Grand Prairie within the Labour Relations department. Summary of Duties The Membership Services Officer position is a responsible position where Labour Relations assignments are performed in areas identified by AUPE. The focus includes, but is not limited to, providing labour relations services to existing members (i.e., grievance handling, contract interpretation, Local/Chapter administration, etc.), presenting AUPE sponsored education courses to the membership and assisting in collective bargaining as assigned. Qualifications Bachelor’s Degree in Business, Economics, Political Science or a related field would be an asset. Knowledge, Skills and Abilities Demonstrated working knowledge and understanding of labour legislation and Collective Agreements. Demonstrated ability to communicate with and relate to staff, membership, media, the public and outside organizations. Demonstrated organizational, writing, research, communication and interpersonal skills and leadership qualities. Ability to deal effectively with co-workers, members and others under stressful conditions. Ability to work against specific deadlines and be able to work well under pressure. Ability to exercise tact and judgment. Ability to display the attributes of self-motivation and individual initiative. Having background knowledge of the labour movement in general, and AUPE in particular, is an asset. Must possess a valid driver’s license. Experience At least two (2) years of previous experience is needed, preferably in a Union setting. Key Activities Membership Servicing Monitor, advise on and enforce members’ rights and entitlements contained in various Collective Agreements. Monitor, advise on and enforce members’ rights and entitlements on WCB, return to work, duty to accommodate, Occupational Health & Safety and other employee related issues. Assist and advise Local/Chapter Officers in carrying out their duties. Assist in the development and delivery of AUPE services for the membership. Assist Locals/Chapters and members, as required, in a variety of areas. Membership Education Assist in the presentation of courses sponsored by the Union. Negotiations Assist Union Representatives assigned to Negotiations in Collective Bargaining, when assigned to do so. The salary and benefits are as per the Collective Agreement between AUPE and AULReP. About AUPE AUPE is the largest public sector union in Alberta and represents approximately 103,200 jobs across the province in four sectors including: healthcare, education, government services, and agencies, boards and commissions. AUPE represents roughly: 20,800 direct employees of the Alberta provincial government; 68,400 health care employees at public, private, and not-for-profit health care providers, this includes auxiliary nursing care employees and the general support services employees of Alberta; 10,800 in the education sector, who work in support roles at fifteen post-secondary institutions and three school boards across Alberta; and 3,200 boards, agencies, and commissions employees who work for a variety of mostly public sector employers like municipal governments. AUPE is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We strive to provide a supportive and respectful environment, free of bias, where each employee feels valued. Together our opinions, strengths, experiences, and diverse backgrounds ensure full and equal participation for all in our community. How to apply If interested, please submit your cover letter and resume, referencing job ID 26-33, no later than 4:30 pm on September 25, 2026.

What you’ll do

The Membership Services Officer provides labour relations services, including grievance handling, contract interpretation, and assistance with collective bargaining. They also support Local/Chapter administration and present union-sponsored education courses to the membership.

Requirements

Candidates should have at least two years of experience, preferably in a union setting, and possess a valid driver's license. A bachelor's degree in a related field is considered an asset, along with knowledge of labour legislation and collective agreements.

Listed skills

• Time management · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Labour relations
• Grievance handling
• Contract interpretation
• Collective bargaining
• Research
• Writing
• Communication
• Interpersonal skills
• Leadership
• Organizational skills
• Conflict resolution
• Public speaking
• Advocacy
• Time management
• Union Negotiations
• Tactfulness
• Support Services
• Valid Driver's License
• Self-Motivation
• Business Economics
• Collective Bargaining
• Contract Interpretation
• Occupational Safety And Health
• Interpersonal Communications
• Labor Legislation
• Labor Relations
• Negotiation
• Nursing Care
• Political Sciences

Job areas

• Human Resources
• Government & Public Sector
• Legal
• Social Services
• Membership Services Manager
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel